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Let’s Get Digital: Insights & recommendations

Insights and recommendations for Ontario’s Digital Government, gathered at an event we co-hosted with the Ontario Digital Government team
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Let’s Get Digital: Insights & recommendations
Matthew Seddon
Policy Advisor
January 17, 2017
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About this Report

Distilling the feedback we received from Let’s Get Digital, an event co-hosted with the Ontario Digital team, this white paper looks to advance insights and recommendations for Ontario’s Digital Government Action Plan.

The overall aim is to help craft and contribute to Ontario’s first Digital Government Action Plan. In October 2016, we co-hosted Let’s Get Digital with the Ontario Digital Government, bringing together digital leaders from across industry, community, non-profit organizations, and government to participate in a series of activities. Each activity was centered around a research agenda that sought to engage participants in sharing how they thought the Digital Government team could fulfill its mandate – improving how the Government of Ontario delivers services to put citizens first and become more user-friendly.

Read this white paper to help you:
  • Understand the real and perceived challenges and opportunities the Government of Ontario faces concerning changing how public services are delivered
  • Dive deeper into our recommendations and potential solutions for addressing these challenge
Let’s Get Digital revealed challenges and opportunities in these areas:
  1. Attracting and retaining talent
  2. Organizational culture in the Ontario Public Service (OPS)
  3. Internal and external communication

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Key findings from the report:

  • Let’s Get Digital participants believed the Ontario government’s hiring process is too lengthy and opaque and this, compounded by the government’s reputation as staid and boring, hurts their prospects for hiring digital talent.
  • Once in, participants noted the culture of asking permission stifles creativity and productivity.
  • Finally, too many in the OPS are unclear about Digital Government’s mandate and how it will impact their day-to- day work. Despite these challenges, the mixed group of participants felt there was tremendous opportunity for digital transformation.
  • We recommend that the Digital Government team work closely with the rest of government to:
    • Improve training and development
    • Encourage collaboration through technology
    • Reform IT procurement
    • Expand their communications efforts
    • Work to engage and retain digital talent
    • Encourage the public service to focus on the end user
  • We’re excited by the recommendations that emerged from Let’s Get Digital and the potential opportunities that digital transformation offers Ontarians when it comes to accessing high-quality public services.

Deep Dive

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Oct 1, 2018

With several successful cohorts behind us across our 5 sites, find out what we've learned so far and where our digital literacy + coding pilot is headed
Digital Literacy + Coding Pilot: Quarterly insights

Apr 12, 2017

Welcome to Ontario Hillary! We’re so excited that you’ll be serving as Ontario’s first Chief Digital Officer and wanted to share our hopes for the Ontario's digital future with you
An Open Letter to @hillary, Ontario’s First Chief Digital Officer

Jan 17, 2017

We combined the knowledge and skills from the tech sector with the policy skills of the Ontario public service to rethink the delivery and design of public services
Let’s Get Digital

Oct 4, 2016

While the world’s greatest innovators and entrepreneurs celebrate risk-taking and acknowledge failure, government is not given the same freedom
Let’s Get Digital: Transforming public services to focus on users​, citizens
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