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Transforming the Ontario Public Service for the Future

Key insights gathered at an event we co-hosted with the Ontario Public Service Renewal team to obtain insights on their strategic framework for public service renewal
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Transforming the Ontario Public Service for the Future
Andrew Do
Policy Analyst

About this Report

This report synthesizes feedback shared in a public engagement workshop on October 13, 2017, on Transforming the Ontario Public Service (OPS) for the Future. The purpose of this workshop was to hear from organizations and individuals that partner and collaborate with the OPS about how to improve their interactions with the public service, and thereby achieve mutual goals around public service renewal.

We hope that this report sparks a larger discussion about mutually beneficial opportunities for partners, collaborators and engaged Ontarians to contribute to Ontario Public Service (OPS) goals. We also hope that our methodology and insights can support other public-sector organizations undertaking similar renewal efforts

Read this report to help you:
  • Understand some of the real and perceived strengths, weaknesses, opportunities and threats that participants to this session identified in their interactions with the OPS.
  • Discover participants’ ideas for enhancing opportunities and overcoming barriers to collaborate with the OPS.

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Key findings from the report:

  • The Ops Has Untapped Potential: All participants acknowledge the caliber of talent within the OPS and empathize with the contexts in which they operate. Participants believe the public service is not employing its inherent talent to its full potential and thus not empowering itself to enact the vision embedded in Transforming the Ontario Public Service for the Future.
  • A More Educated And Empowered Public: All participants envisioned themselves becoming empowered to take on a more equal partnership with the public service. They want to move beyond the transactional relationship they see now between public servants and Ontarians. However, to achieve this ideal, they require a deeper understanding of what happens inside the OPS. Over half of the participants came to this session to learn about the Public Service Renewal project and what the public service can achieve, and how they can productively collaborate with it.
  • Plain Language: Every breakout group during the session echoed the need for more comprehensible plain language to serve such a diverse population. There is clearly an appetite to continue to share input on the future of the public service, which may warrant hosting further forums like this one.

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Oct 23, 2017

Public services around the world face immense challenges when responding to rapid changes and complex policy problems against a backdrop of intense fiscal pressure and rising citizen expectations
Transforming the Ontario Public Service for the Future: What Happened
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